I booked a spa day and hair/makeup in July for my January wedding. I wanted everything scheduled in advance. When I called in December to pay my deposit, nothing was scheduled for me. It took two weeks to get everything rescheduled, but we did get it scheduled and the deposit was paid. I then got a phone call from the owner the following day asking if my deposit was made and argued with me about how much I owed, she claimed I owed more than what she previously told me.
My mom, sister and I came in for our spa day two days before the wedding (hoping for no other issues) to find that the massage therapist did not show up. Also, the owner asked again if I had made my deposit and asked me how much I owed. I clarified my payment for her, and luckily had receipts.
Wedding day, my mom sister and I came in again for hair and makeup and she had ONE person doing everything in a two hour time slot. I was furious, and LATE for my wedding.
The owner is incredibly disorganized, careless and disrespectful. The only reason I gave this place 2 stars at all is because here employees Billy and Danielle were fabulous. Clearly stressed from there bosses ignorance, they still did an incredible job. Billy and Danielle certainly deserve 5 stars, unfortunately the business does not. I'll never go back.