Been going here for a year or two with no problems until recently. I don't request a specific stylist, just get the next available one which was Sarah this time.She did a butcher job on me with those clippers like she had it in for me for some reason. I don't know her, and I can't imagine how I could have offended her. I didn't realize at the time just how bad it was until I got home and used a hand mirror, Wow, it was terrible! The next day I went to an independent shop to get it straightened out and the lady there said some years ago she worked at one or those chain stores and sometimes they hire people that just aren't good at cutting hair. But no, I think this was some twilight zone stuff.