Suite Caroline

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4.4 Google Review

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65 Greene St, New York, New York, 10012, United States

(212) 431-4400 suitecaroline.com

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Google Reviews

Dr. Pia Lieb

Jun 13, 2023

DO NOT GO To LENA OTT and Salon.. She was recommended by a celebrity client.I went yesterday with roots and old highlights that needed brightening for highlights. She gave me a single process and I now have orange hair throughout my head. She didn't check the sides or back where the color damage is much worse. I called back today at 11 am when opening the receptionist said she is not in but her partner can fix it and she will call me back. The receptionist never called so I called back at 1 pm to be transferred to an condescending and rude manager who said he will refund me the money. I said I have an event tomorrow and I do not want a refund I need it fixed. His responses is no we can't do that we are not a good fit.. This is $600.00 for single process and her tip of $120.00 and this is how I was treated...

olivia lusala

Jun 13, 2023

I get compliments on my hair all the time!

Luna Serena

Apr 15, 2023

Everyone was so friendly and the results were amazing. Thank you Howard and James for haircut and hydration 💝

Levi Levine

Nov 13, 2022

HORRIBLE HORRIBLE HORRIBLE. It's absolutely horrible. The colorist was dying their own her while finishing mine -- it felt like they didn't care at all, and they didn't even check the color after we finished rinsing and just sent me to dry it myself without looking at it -- I eventually just walked out. I tipped anyway, everyone should be paid for their time, but would never return. I'll never come back to this salon again, this is absolutely a nightmare, and so disrespectful to not even check to make sure i felt okay with the color, or even really speak at all -- they did the opposite of what i asked for, my hair is FRIED. if you have textured hair DO NOT GO HERE. I don't know if they were even listening to me. I felt so not cared for by this salon in general. Everyone here feels like they think are just "so cool" that they don't need to do any customer service. my hair is destroyed and looks absolutely terrible that i am wearing a hat every day until another salon will fix it. I will never recommend this place to anyone ever again and i hope they teach their employees how to look after people and make them feel safe when they put their trust in them with their hair. DO NOT GO. They might treat you well if you are famous and they can use your image to make them look good, but guess what, maybe you don't know who someone is... you messed up.

Kora Mancini

Jan 14, 2022

This was my first time at Suite Caroline and what a great surprise I had! I love this beautifully decorated hair salon, airy and trendy. Everyone there is extremely friendly and helpful. My hair was colored by Aura, who's an artist colorist worldwide renewed for her mastery in coloring celebrities. I have the honor to know her for over 10 years and I watched her professional journey. I love my hair color!! Thank you so much I'll be back and spread the word!