I had a very terrible experience at the beginning of January and decided to give this place one last chance after speaking with the owner. I am disappointed in how I was treated by the owner and her response to me calling today. For a busy weekend when people are off work and need to get their child's haircut, I feel it's totally unacceptable for there to only be 1 stylist the last 2 hours the store is open. I called the owner to give her my feedback since she kept saying previously to call if there were any issues/concerns, so I decided to call her. Her laughable response was if I could find any stylists to hire... which is NOT my problem, it's her job as the owner of the store, not the customers problem. This just shows the type of leadership/ownership this franchise has. Pretty sad to see this place go down the tube and have such a poor customer service response from a "business owner" DO NOT GO HERE!