AWFUL customer service! I was trying to schedule and have my first appt. From the very first unreturned phone call 4 days prior all the way to not answering the door on the day of appt. After calling to let her know that we were at the door and had rang the bell and knocked several times she finally unlocks the door but doesn't open it. After waiting, I opened the door. Totally taken off guard because she was standing across the room away from the door. Told us to sit down and disappeared through the door to another room. WE WAITED AND WAITED. She NEVER came back to say anything. We left WITHOUT receiving any any services and I had to scramble and find someone else and schedule to get my daughter box braids.