My girls have been getting serviced at this salon for years. Made an appointment for my daughter to get braids for her graduation and thought everything would go smoothly as usual, Boy was I WRONG! Arrived at the salon at 8am (Scheduled and confirmed appointment time) and no one was at the shop. I waited for about 15min then called and was told that the person that I made the appointment with was out of town and I would not be able to get my daughter’s hair done! I was obviously upset and expressed that this was unacceptable and unprofessional. I was the told that someone would be at the shop at 9am and I could wait or come back and when I asked if I would be compensated for my time, I was told that I was being hostile and she no longer wanted my business! Horrible customer service and as a frequent customer I was appalled by the way my daughter and I were treated!