Ulta Beauty

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4.2 Google Review

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11233 Parkside Dr, Knoxville, Tennessee, 37934, United States

(865) 966-7222 www.ulta.com/stores/knoxville-tn-631

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Google Reviews

Rhond Gribensk

Sep 3, 2020

The staff is great

Mikayla Burgess

Dec 23, 2020

My sister has a hearing disability and severe social anxiety as a result of a stroke she had a few years ago. She went in today to purchase over 290$ of Christmas gifts for me while I was at work. I had to send her the money once she found out how much it would cost. The card initially declined while she was waiting for me to send it to her. The staff at the register (4:30 pm) were extremely rude and disrespectful to her and acted as if she couldn’t pay for her purchase. She is terrified of going in public and has only recently began trying again. I don’t care how crazy the holidays are- you should treat people with the dignity they deserve. Let it be known this location is rampant with bullies. Don’t go there unless you are mentally prepared for that. She doesn’t know I posted this, because she is a sweetheart and would never speak bad on anyone. As someone coming from a position of management, I was appalled. I just thought anyone thinking of shopping here should know.

Angela Faison

Dec 4, 2020

I am not a make up person but this store has a lot of other things that make it special to me. Lots of hair care products and more. I recommend it to everyone.

Joseph Murphy

Nov 2, 2020

My wife and daughter were planning a mother and daughter trip here, they get their hair cut a few times a year, were really looking forward to it. My wife called and scheduled an appointment over the phone with a male. She told him everything she wanted to have done. No concerns were presented and then on the big day my wife and daughter go and they don't have time to do my wife's hair. She texted me very upset. I called this establishment to express my concern as I own a few businesses and customer service is something that is a top priority for our businesses and I was hoping they would be responsive. Well, no such luck, all I got was a bunch of excuses. The lady who answered the phone kept cutting me off every time I tried to talk. I would patiently and politely wait while she went on and on with every excuse under the sun as to why my wife can't have her hair done. The excuses included, but were not limited to, "she didn't come in for a consultation" (my wife was never told she had to or was suppose to), another appointment was scheduled too close to my wife's appointment (not our problem, that's your problem), my wife didn't make the appointment in person (again, was never told this was required or recommended), my wife's hair is too thick and therefore would take too long to work on (again, nothing was mentioned or asked when she called to make the appointment), my wife's hair is too dark to color the way she wanted (my wife expressed this was what she wanted to do when she called). Again, tons of excuses, nothing positive, every time I tried to explain why this not really acceptable I was cut off with more excuses. I asked to speak with a manager who I was told was unavailable and by the end of the conversation was available. The manager did absolutely nothing to try to salvage our business. There was a lot of "I am sorry but..." My wife and daughter will not be returning. Just a tip from one business owner to another, read the book "Customer Service Worthless, Customer Loyalty is Priceless." It will definitely point out the major issue going on at your establishment and it could definitely help you retain business, limit bad reviews, and possibly one day may even save your business.

Mary Pennington

Nov 7, 2020

I've never shopped at Ulta before. The store was crowded. I didn't know where to look for what I needed so I sought out assistance. Kelsey listened to what I needed and took me right to the product. She showed me a choice of colors and I chose one. She took the time with me despite the store being crowded. Job well done.