Friendly and welcoming atmosphere. The coloring I received was great but some of the product was left in my hair underneath at the nap of my neck. Not sure what happened as to why she didn't just have me go back to the sinks and rinse again. Maybe because they were super busy. Very noticeable amount, and I had to wash it out soon as I noticed it at home. My almost $200 service plus tip had me expecting a better ending to the day.