Very friendly and professional. Never forced a conversation, let it flow naturally, and was comfortable in silence. I wanted a V-shaped cut with layers and I LOVED it. It is beautiful. I went in with "virgin hair" in terms of color. I knew little about coloring. I showed a few pics and said "highlights." Long story short, I disliked my hair coloring. I gave it a few days, but still didn't like it. I came back and got it fixed and I LOVEEEEE it. It's literally perfect. If this is what I would've gotten the first time, it would be 5 stars. Actually, if I didn't have to pay the second time, it would've been 5 stars. I am sure I paid a highly discounted price, which I appreciate, but still. But I think it was somewhat my fault for not fully researching what I wanted and I don't think I showed enough pictures and said what I liked and disliked about each one. I recommend Cora :)