Ulta Beauty

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2.3 Google Review

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1800 S Loop 288 #300, Denton, Texas, 76205, United States

(940) 566-5170 www.ulta.com/stores/denton-tx-446

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Google Reviews

Stephanie V.

Jul 26, 2018

I received a very unprofessional interaction with an associate. I had tried on some dry volume shampoo and asked my friend if she could find a mirror- so I could see if it worked. An associate passed by and looked at me and continued to walk pass me and made her way to the very front of the store. She then spoke very loud, across the entire store and said with an attitude "Is that your bottle?" (What an odd question, because who brings in their own product to Ulta to try on?) "No, this is the tester." I replied. "We don't have testers." She said with an attitude. She finally walked towards me, and held out her hand. "Are you done with that?" and reached out her hand, as if she wanted the product back and did not want me to have it anymore. "No, I'm not done" I replied. She stared at me, and walked back up to the front. "Are the bottles without lids not testers?" I questioned, unsure of the answer... "No." she said. Then she started to whisper and speak about our exchange to the other store associates. She was very defensive, rude and condescending. There was no need for her to address this issue across the ENTIRE store and then continue to talk about it to a group of associates. Think twice about coming to this location. EDIT: I reached out to customer service through Ulta, and was contacted by the Store Manager two days later. I appreciate Cassandra talking to me about the situation and she stated she spoke to the sales associate about her behavior.

Krystal Solomon

Jul 2, 2018

I usually never write reviews, but I had to talk about my experience at this location. First of all the staff was friendly but the cashier Michael spent close to an hour helping me pick out my foundation. I mean we tried various brands all over the store and he didn't mind at all. He was so funny, kind, and personable. If you ever need help with picking the right makeup at Ulta, I recommend asking for Michael if he's available. After almost 5-6 brands we finally find my shade and I couldn't thank him enough. Even after he was called to the back, another lady helped me and she was very friendly. I always love coming to this location because everyone is nice and so helpful!

Hope Ful

Jun 22, 2018

HOMOPHOBIC SALES STAFF. My husband is a drag queen so we came here looking for makeup, specifically, The Brazil palette. No one came up to help us so we asked an employee and she said, and I quote, “We have a lot of makeup here” and walked away. SERIOUSLY?!? It’s clear to me that Ulta cares far less about making money (who cares who your selling to) and more about personal bias. What a shame.👎🏽

Haley Montan

Jun 19, 2018

I'm giving 2 stars only because the lady who welcomed me was super friendly and helpful but I will not shop in store in Denton ever again. It was my first time ever in any Ulta store. I went in for more Lancome foundation, so she got me a Lancome representative to help me shop. I asked about two different foundations and the girl could not give me advice on them other than which one was her personal favorite. Then left. I absolutely wasted my time. The next time I don't want to wait for shipping again, I will just shop in store at Sephora.

Kirsten Maedel

May 20, 2018

LOOK NO FURTHER THAN JENNY AT THE BROW BAR for the best eyebrows you’ve ever had!! I am completely useless at doing my eyebrows, and every month, Jenny whips them into shape!! Girl is precise and takes her time with you, and is awesome at what she does!! Go see Jenny!!!