Went in last night, and i think i was the last appointment before they closed, and I called super last minute, but the customer service was still on point even at the end of the day. Got a shampoo and treatment, and I didn't catch the woman's name who did it, but she was very nice. Marissa cut my hair. I also bought an air dry product both ladies suggested since I don't ever style or dry my hair. Used it today and love it. I am used to having very long hair and am always a little dissapointed when i get it cut. Marissa took off at least 5 inches (usually waaayyy out of my comfort zone, but my ends were atrocious) and she did a fantastic job, and was very sweet. No disappointment whatsoever, even after seeing it not blown out. Will 100% be back to see her!