Today was my 2nd visit to FOY. My first experience was better although both times I felt like the reception staff had better things to do rather than greeting the clients...like chatting with each other and eating lunch. My 2 facials were very good...very relaxing. My 1st haircut was good but i just walked out during my haircut today. After i waited almost 20 minutes after my appointment time i asked the front desk if it was going to be much longer and finally my stylist appeared. She was rushed and sort of "frantic." She asked me 2 to 3 times what i wanted done and then started to try to sell another service to me. We finally got to the shampoo which she told me she would do really fast because i was in a hurry. It was the worst shampoo i have ever had. After we went back yo the chair she towel dried my hair for a really long time...it felt like she might have been on some sort of upper. After she finally finished towel drying my hair sge told me she had to go to the bathroom. She frantically went back and forth through the salon and then came back and said both bathrooms were full and grabbed her phone and headed off again. I waited in the chair about 5 more minutes but then just didnt feel good about this woman cutting my hair. I removed my apron and walked to the front to pay for my facial. I never saw her again. Im bummed out. I really needed a haircut and wanted a relaxing saturday morning but instead ill be leaving on vacation tomorrow with no haircut after having a frustrating saturday morning. Dont think ill be going back.