Hi. So, this is the first Dry Bar I have been to where I left unsatisfied and immediately washed my hair and did it myself. The problem is that while they do ask at the end if "you like it"... if you say no... it is not as if they are going to rewash your hair and obtain some skill that they didn't have the first time around. It's not like I can say "Please out more tension on the medium barrel brush and use your wrist" :) My stylist didn't clean underneath the bottom layer of my hair and scalp, she didn't do a cold shot, she didn't even section it while blowdrying it. She actually had another stylist blowdrying it at the same time as she did. I am sure she was just in over her head but the owners really shouldn't hire someone who doesn't have experience blowing out hair. I was there for over an hour and a half too :( (that doesn't include the wait time. I do have "a lot" of hair... but I have been to many other Dry Bar's and have always left feeling like my hair looks great.. in under an hour.