Took my 4 yr old for her hair cut there. There were appts before us so it took about an hr before it was my daughters turn. Seating is very limited so we stood around for most of that time. I asked for a pixie cut thinking that they are licensed professionals, I assumed they would be able to do this. They refused saying it's too complicated & that my daughters hair is too short (it was down to her waist). They suggested for a simple chopping off of her hair into a bob. I oppted for an A-line bob but their response was it's too complicated, just excuses. My daughter's dad told them to go ahead and cut it off. Yes, her hair is cut straight but if you want a haircut that requires actual technique I recommend going somewhere else. I was expecting a different kind of experience for the name "shear madness."