I have long straight hair, pretty much all the same length. I asked her to taper the front only. She pulled all of my hair starting from right behind my ears to,the front of my face, twisted it really tight and chopped off approx. 8 inches. It did not taper like I asked for. Its just 8 inches shorter in the front now. She ruined my hair!!!!!! And wanted to cut more off to fix it..... She shouldn't be cutting peoples hair!!!!! And wouldn't give me her hair licence number so I could file a complaint.... I actually give zero stars.