The Xperience Salon and Day Spa

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4.7 Google Review

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3402 73rd St, Lubbock, Texas, 79423, United States

(806) 785-8811 www.xperiencespa.com

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Melissa Tello

Feb 11, 2018

This place was AMAZING!! I had something in mind before my appointment. Daniel was so great on suggesting otherwise, I love that I went with what he had in mind, being that he has tons of experience! I love my new hair, my new look, he is absolutely the best !!!!

Jennifer

Aug 5, 2017

Worst place to get your hair done. I texted the stylist a picture of what I wanted & told her again when I arrived what I wanted. When I got there, she quickly told me she had to leave in a couple of hours so she could not fully style my hair. I should have left then & not let her near my hair. But I told her as long as my caramel highlights & haircut were done properly, then no big deal for me. I didn't notice until I got home that the high lights were not evenly distributed, had the ugliest color, & had damaged my hair. I quickly texted her & ask her if she could correct this the following day. Her first response was that she could not fit me in. Then she could fit me in but only in a 30 minute slot which did not encourage my confidence in her to do a good job. She kept insisting I'd come in next week when I'd already told her that I couldn't, since I was only in town for the weekend. I talked to the manager first thing next morning, she said another stylist could fix my hair. I was relieved. Then she called to tell me that he couldn't fit me in after all. I asked for a refund, she told me "no refunds on gift certificates). It was a gift from my husband. My husband saw how upset I was & took me there to talk to the manager in person. The stylist who did my hair came out to greet me & told me just to come back in 2 hours so she can add a toner. I said no toner since it will just wash off in a few weeks. She then left back to her station where my husband and I, the receptionist & another couple waiting in lobby area could over hear her rant about me to another stylist...extremely unprofessional. The manager finally gave us a refund & the owner returned my call eventually. I went to a different salon that was able to fit me in even though it was late in the afternoon at that point. They were able to fix my hair. The hair stylist there didn't want to charge me the regular rate for the services...guess she felt bad for me. But I was more than happy to pay her the full amount as she had really earned it along with my continued patronage.

Sissy Ryals

Sep 5, 2017

The Winehouse Day Spa is the most relaxing place in the world,every time I go I'm amazed at how fast the time went. Their staff are amazing & treat you like honored guests. They are also trust worthy I lost a necklace up there once & it was still there a month later when I visited them again. It's the most wonderfully experience & I promise you'll leave there feeling amazing.thanks for letting me share I think everybody needs to experience the workhouse Day Spa I'm so glad I did. Sherri Ryals

Tammie Abston

Mar 23, 2017

Love this place! The staff is so friendly and welcoming. Prices are super reasonable and every service I've had... hair, nails, facial and massage have all been AWESOME!! Definitely check them out!!

william dodd

Jan 10, 2017

Lindsey goes above and beyond a typical massage. She takes the time to get to know you and what can help your body. Lindsey has worked out kinks I've had for years! Thank you for all you do at Xperience Day Spa to make a visit here the best part of my week! From the moment I walk in I start feeling relaxed. The staff will make you feel welcomed with their bright smiles and knowledge of the services they provide! A+ all the way. Thank you once again. I will be back.