J C Penney Salon

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3.3 Google Review

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151 University Oaks Blvd, Round Rock, Texas, 78665, United States

(512) 341-7603 www.jcpenney.com/jcp/StoreLocator.aspx?fcmain=JCPSTORE&GAD2=&GAD3=&GCITY=&GZIP=78665&GSTATE=&GAD4=United+States&FC1=N&FC2=N&FC3=N&FC4=N&FC5=N&FC6=N&FC7=N&numCatChosen=0&context=StoreLocator&CmCatId=customerservice%7Cstorelocatormenu

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Google Reviews

Katy S

May 29, 2023

I came in and the front desk all stared at me awkwardly. I waited for half an hour until someone noticed me and started chuckling because I’ve been waiting for so long beyond my appointment time. (I don’t know why that was even funny) When the hair stylist was done cutting my hair he left me with wet hair without saying anything. He automatically assumed I didn’t pay to get my hair dried. I told him he was supposed to dry my hair and he asked if I even paid for that (I did). Like how do you not check what your customer paid for before starting the service? Weird and unprofessional place. I wouldn’t come here again.

Dharitri

May 22, 2023

TERRIBLE EXPERIENCE I recently used haircut services at JCPenney salon in Round Rock and had the most awful experience of my life. I had booked an appointment with Christopher, one of the senior hairstylists at the salon expecting satisfactory services based on the experience and $55 charge that I was to pay. I was planning to donate my hair for cancer patients and had made the stylist aware of this before hand. There is nothing fancy that needs to be done to meet this need, however he failed to do this and ended up cutting my hair so unevenly that I had to give up more than expected hair length to salvage it. The worst part was that he did not have the courtesy to even communicate to me his mistake or confront me and just told me that the job was done. This is definitely a very dissatisfying and an insulting experience. I was not charged for this service as a compensation by the salon and helped by another stylist but the overall experience was horrible and would never come back to this place or advise anybody. The charges are not cheap and the level of service that is provided is not comparable with it at all!

Shilpa K

Nov 23, 2021

OMG that was a very bad hair cut. A simple straight cut seemed to be impossible for the hair stylist, as you can see she left a long portion of hair on my left and the cut is very irregular. Regret going to this salon. Very very very bad service.

S Bari

May 5, 2022

I went to get color done believe the stylist I had is named Ashley, I have never been as disappointed in my color as I was after Ashley finished working on me. My color came out way darker than I wanted she didn’t explain anything at all to me abt what would happen with my highlights (how they’d be completely washed out) or the fact that the color would be BLACK instead of the brown I wanted. When I asked her to fix it she said she had another customer coming and couldn’t!!! I was not leaving until she fixed it. She did some stuff but still it is not what I went in for. My kids screamed when they saw how terrible my hair looked when I got home. Now I need to go again to get this fixed. I will not be returning to the salon in Round Rock JC Penney’s again. This has been a nightmare to look at and btw no customer ever showed up as she had stated. She is supposed to be the senior stylist too :(. Terrible experience

Trina Hi

Sep 24, 2020

I absolutely love my hair thanks to Mindy. A great haircut and a fun atmosphere. I highly recommend her. She has taken care of me and my family for years and each time we are so happy with the results. Looking forward to my next appointment.