The salon was nice and clean. I give 2 stars because I wasn't satisfied with my service. I came in for a shampoo cut & style and the stylist decided to dry cut my hair and I didn't receive a shampoo. A big part of why I spend more money & go to a higher scale salon is to be pampered and get a relaxing service. The stylist could've shampooed then blow dried and then cut my hair dry. But she only spent maybe 20 min on my hair total. At the end she quickly curled my hair. When I got home i realized my layers were choppy and I had to cut a few pieces in the front to even it up. I have fine hair and it didn't look good. The curls hid the choppiness until it was straightened. Next time I plan to go to CharMarie salon.