Ulta Beauty

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4.2 Google Review

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1925 E Market St #104, Harrisonburg, Virginia, 22801, United States

(540) 434-1727 www.ulta.com/stores/harrisonburg-va-1176

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Google Reviews

Michael Reedy

Jul 5, 2022

Never shopped here before - ended up leaving with exactly what I needed thanks to the gals working

Wini Collins

Dec 29, 2021

Had a pretty negative experience here. Bought a few items and noticed some of the prices on the items didn’t match what I was rung up for. I bought Pacifica Bronze Face Shade (1.7fl oz) which said $13.00 on the tag below it. The item next to it was another Pacifica item, but this one was (6fl oz) for $16.00. After I left the store I realized that I was overcharged, so I went back to look at the tags. I asked an employee what I should do about getting rang up incorrectly, and the employee told me that I was wrong and that my item was $16.00. She went back and forth with me until i pointed out that my item was 1.7fl oz, and the tag for the item that was $13.00 was 1.7fl oz, whereas the $16.00 tag was 6fl oz. She then realized she was wrong and told me I needed to go see a cashier. Neither her nor the cashier apologized for ringing me up incorrectly or arguing and saying that I was wrong. Later that day I ended up coming back to return an item. I explained that I was going to order the item online instead because I realized it was too large to carry on the plane with me. The cashier (who did not seem happy whatsoever to be there) asked me if I wanted the money on a gift card or merchandise card. I asked what the difference was and she said there wasn’t one and that she was just going to put it on a merchandise card. Later I went to buy the item online and found out that merchandise cards can only be used in store. I don’t have an Ulta in my city so the purpose of returning the item after realizing I couldn’t carry it on the plane was to order it online. I was argued with by employees, told I was right when a sign clearly showed that I was right, and told incorrect information regarding a card that I now can’t use. Definitely not a good experience.

Ashlyn

Oct 26, 2021

I love this ulta location! It’s always tidy and well stocked. The customer service is top notch, almost every time I go in I need help (I’m not as makeup savvy as I’d like:) ) and there is always someone happy to assist.

Erin Baugher

Mar 18, 2022

The staff is always a gem in here. Right now they are experiencing shortages like everywhere else, but they will do whatever they can to get you the items you need.

Liliana Ullrich

Dec 31, 2021

My boys are crazy about perfumes, and it's good to try fragrances before you buy and spend the money. Great selection of everything from makeup to hair products, and see what's new