Hair Cuttery

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12551 Jefferson Ave, Newport News, Virginia, 23602, United States

(757) 874-9814 locations.haircuttery.com/va/newport-news/12551-jefferson-ave.html

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Reviews

Victoria

Mar 14, 2023

customer

Wrong haircut and wrong color the consult she gave me was everything opposite of what I received today. I won't be back. My hair was supposed to be a violet brunette, it is a bright red/orange !!! ... Just don't go here. Never offered to correct to the correct color. Usually I give like a $30 tip, I only tipped $5 because there was not even an apology, just kept on defending herself. Unbelievable !!! Orange Red !!! She was not even paying attention to the haircut, every person who worked there kept distracting her, I don't even think she looked at my hair 5 minutes while she was cutting it. She says she has been there 20 years. Unbelievable !!! Layers are scattered and very uneven... My hair looks like a big mistake. I politely communicated my disappointment, politely, but very directly. She didn't care, so I didn't care about the tip.

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Jennifer Kim

May 29, 2018

I wouldnâ€™t recommend this location to any ladies! Please donâ€™t waste your time. I still canâ€™t believe what happened to my hair today..I showed the hair designer pictures of what I want for my hair cut which was cutting an inch all over but instead she cut three inches. It is way too short than what I asked her to do and both side is not even matching at all. I wouldâ€™ve not paid for this. Now I regret it that I paid for nothing but for worse. Please do your favor for yourself. Donâ€™t consider this location. You gonna regret it and gonna have to live for few months with the mess they did to your hair. No. NEVER AGAIN. FYI.. the lady who cut my hair like s**t was an older lady and she had a very husky voice. (About photos: My before picture, what I asked picture, and the â€œAFTERâ€ picture.ðŸ˜³)

Karli Osborn

Apr 20, 2018

My experience today was one bad incident after another. I walked in and was immediately greeted by three ladies and was started on immediately. We began with a wash, which was splashed in my face while under my neck wasnt washed properly. I got a deep condition which my hair was left drenched so while i was under the dryer, water was streaming down my neck. I understand hair cant be too dry for a deep condition. And then I heard a stylist comment to a client that her mom drops acid and she, tge stylist herself, used to be a pothead.. The client did not look amused. Once the dryer finished i didnt see my stylist for about 10 minutes. I stand up to see where she might be and she took another client and didnt let me know. She then combed through my hair while wet of course and started in the middle... thus yanking my head and ripping. And the dryer was hot and burned my forehead and she put it in my face, hit me in the head with the dryer, and nit softly. She barely cut enough but i was fine with the result. Once it was time to pay, i wanted to let her know my concerns and complaints, which i never do. I didnt feel like i was being listened to and i let them know i have every intention to pay the correct amount. I just wanted to see if they would listen but they did not. Manager, and two of the stylists. A customer over heard me but didnt understand, maybe thought i was just being rude. I tipped my stylist $10 as a good riddance because i cant go back here. Unproffessional and not worth the money :(. Constructive criticism is not accepted here. Good luck ladies...

Barbara Jean Pair

Oct 3, 2017

Kelly does a good job with hair too and I been going to her too.

Margaret Kowalski

Mar 26, 2017

Alex is simply the best. I've had problems in the past with hairstylist from grown companies like this and the first time I came in it was like I was talking to a friend I haven't seen in awhile and now 7 months later she is doing my hair for my wedding. I've gotten colors, cuts, the whole thing and Alex never lets me down!

Drake Roberts

Nov 15, 2016

I'm a patient person who usually gets my haircut here without any problems. But after waiting for one hour when I'm told twenty minutes I had enough. Never going back. Lost my business for life. Do not lie to customers about the wait time. I simply could have come back the next day. I'm trying to hold back insulting math jokes here.