Booked an appointment 2 weeks prior over the phone. The day of my appointment I hired a sitter to watch my kids and Went to Avivo salon to find out they gave my appointment to someone else. The receptionist basically called me a liar and told me "I am very good at my job and don't make mistakes". Not!!!! Mary didn't even acknowledge my existence. I could hear her from the back yelling "tell her I won't see her because she has no appointment". Really? I must be crazy to dream up some random appointment time, hire a sitter for my kids for three hours just to show up for some random appointment time? I have never encountered such a rude receptionist in my life...practically brought me to tears. Mary is kinda full of herself!!!!! She needs to take some customer service lessons from her husband Mike who at least tried to remedy the situation! But by then I was done with them! Unbelievable!