De Rouge Salon & Skincare

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3.9 Google Review

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161 Gateway Dr #3, Winchester, Virginia, 22603, United States

(540) 535-0099 de-rouge-salon-skincare.business.site

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Alessandra Burrill

Jul 7, 2018

I went in for a Balayage, paid $250 for it (which is insane in itself) and essentially received the worst highlight job I have ever had in my life. I was there 6 hours total day 1 as the stylist tried to repair the green and orange tones in my brown hair by reprocessing over and over. There was a giant junk of color in the back which you can see in the photo, just technique wasn't good either. There were portions that apparently started to "turn green", per the stylist and she stopped in the middle of the process to wash those sections off and finish me over the sink. That's a first definitely. She toned 3 times in that 6 hour period to try and repair the colors in my hair. I left finally with wet hair as I didn't want her to even attempt drying, and told her I would see how it looked in the am. I want to note, she was very nice, and had the salon handled this appropriately and honestly, I would have just accepted the mistake and not left a horrible review. They did not however. I had to call them the next am because I was so horrified. I went in that evening for Daniel, the owner, to review and fix. The manager and Daniel both concurred my hair was greenish blond, orange, etc. He blamed my hair for the mistake essentially saying it lifted differently in different areas and because its textured, blah blah. He gave me an all over dye job as he said that would be the safest way to repair, so my medium brown hair was now super dark almost black brown. Mind you I went in for highlights because its summer and I wanted lighter hair! My hair was also fried and curl pattern ruined from a conditioning treatment he applied due to the over processing. The dye job was also done over a sink with a squirt bottle like something I could have done at home? I told them at the time because I am not one to complain unless catastrophic, that I would pay for a all over dye job (which I shouldn't have done to begin with considering what occurred), but to try and meet in the middle. I also said however, I am not paying for a $250 one color dye job and I wanted a refund. He agreed to it and said "No problem, of course." Since then I have been dodged, calls not returned, not picking up during business hours??, etc. (Excluding 2 calls placed - 1st being the day my credit card company called them, and the 2nd being a message left saying that the coloring he did to repair THEIR mistake and the conditioning treatment I DID NOT REQUEST, was equal to the $250 so no refund would be given??) I had to file a dispute with my card company which is the first I have ever done. I supplied phone records to show my 8-9 phone calls to their 2. I called during business hours to get voicemail, or I spoke to the stylist who even agreed I needed a refund, but coincidentally said the manager was never around. She was nice and apologetic, but just unfortunately not experienced enough to handle my hair. I have always liked Daniel, but as a salon owner, how do you not refund such a large amount when the customer comes out with green and orange hair. Very disappointing. I do not recommend visiting this salon, as they lack integrity and honesty to stand behind their services. This is the only negative review I have left, but the level of dishonesty was unbelievable to me. I have never had a salon that didn't want the customer satisfied. I then had to pay another $300 at another salon to have them do correct highlighting, which they did and now my hair looks great. Despite them acting as if my hair was the problem?? The salon that did correctly and studied with Aveda (De Rouge being an Aveda salon), said that what happened and what I was told as the reasoning was bs. Steer clear!

Brooks Luscher

Jul 11, 2018

An amazing place! I wouldn’t go anywhere else!!

Maggie Morton

Jan 23, 2018

Great experience with Kathleen who took a lot of time to help me find the right cut. I am definitely going back!

Bryce Gabrielle

Aug 4, 2017

Didn't even get to visit this place and they still gave me a bad taste in my mouth. My mother-in-law had a gift card to here that she wasn't able to use up before they moved out of state. She gave it to me to use and enjoy. I called today to schedule two spa sessions for my spouse and myself. The woman on the phone informed me that the e-gift cards expire a year after purchase (which isn't stated anywhere on their website OR the gift card). Not only that, but she also informed me that they don't have anyone to do the spa services that are advertised on their website! They seriously need to update their website and inform customers at the time of purchase that the gift cards expire after a year. There's $105 down the drain. Thanks for nothing, De Rouge. I'm new to the area and on the market for a new salon, but I guess I'll be continuing my search.

Amy Kump

Dec 10, 2015

I've been searching for a good place to have my eyebrows waxed in town for years. I finally found Ruby at De Rouge and I'm so happy! The salon is very pretty and everyone is extremely nice and professional. Ruby does an excellent job. Having my brows done by an aesthetician is a much better experience. Ruby takes her time and it's so relaxing and pleasant. My brows look great! I highly recommend going to Ruby at De Rouge.