Regis Salon

Claim Salon

3.4 Google Review

Direction Bookmark

4502 S Steele St #377, Tacoma, Washington, 98409, United States

(253) 584-2444 www.regissalons.com/locations/wa/tacoma/regis-salon-tacoma-mall-haircuts-4788.html

Read our guidelines for reviews

Write a Review

Be the first to write a review.

Reload

Google Reviews

Michelle B

Jun 1, 2018

I went in for a partial foil after having been in numerous times to the same salon. Previous stylists had used the same color “recipe” consistently every time I went in and it always looked gorgeous. It was noted that my hair lifted very quickly and that I didn’t need toner. Typically the stylist would wrap one side of my hair and then do the other and once done with the second side the first side would be done. This stylist Autumn, who also happens to be the manager, started on the back of my head (top to bottom) and then went to each side (bottom to top). I think she lost track of where she started because almost immediately she unwrapped several sections she had just done. She looked at the sections and even blow dried them to see what the color looked like but did not re-wrap them. Then she left me sitting there for quite a while (at least 15 minutes), checked a section and then went to smoke a cigarette. She came back and I asked if those sections were done and hadn’t she started elsewhere on my head and she said no and said I was ready to rinse. Smelling like cigarettes she then applied liberal amounts of purple shampoo and added extra to the crown of my head and let it sit. After I went home and saw that the crown of my head was orangey/yellow I believe that she knew that it looked bad and was trying to tone it down. When I called the next morning she said that I had refused toner and that color can turn out differently every time. I advised that I did not “refuse” toner...I simply told her I had never needed it before. I feel like she knew she messed up as she was rinsing my hair and the professional right thing to do would have been to say “I know you haven’t had to have toner before but it looks like you might need it now”. She didn’t do that and tried to hide what she had done. She wanted to send me home with wet hair so I couldn’t see the exact color and when I asked for a blow dry she combed it in a way to sort of hide the crown of my hair. She basically said to use more purple shampoo and didn’t offer to have me come in to get it fixed. I had to ask if that was an option. She said it was. But after this experience (as well as the rough way she treated my hair, ear and scalp—not mentioned above) I won’t be going back.

jessie Jackson

Mar 27, 2018

Brian, once again you have made me feel so special. He makes you so comfortable while you're in his chair in he isn't the kind of stylist to force his opinion on you. He will not only give you options when asked but is well educated in his field to give you options. I came in tonight feeling hopeless that they would have to shave me bald to fix what I had done. He not only fixed it. He made me feel beautiful. Thanks Brian id be lost without you. Thanks, Jessie jackson

mary smith

Jul 16, 2018

Set an appointment a week ago for 1400 hours today to get a cut and deep conditioning treatment. Been sitting here past my appointment while the stylists are taking clients that are walking in 30 minutes after my appt time. I have gone to Regis for years but they have lost my business now.

Danielle Mariah

Jul 24, 2018

first of all most of the people giving this place a good review are people that actually work there. i wanted silver platinum hair and i left with dark charcoal with blonde streaks. i called later to get it fixed and as i was telling her what i wanted she interrupted me 3 time “go sit down, what’s your number, okay” i didn’t even finish a full sentence. she took the grey toner out and bleached wash my hair and i left with bright orange blonde hair and now my hair is so damaged and elastic. it’s all falling out and now i have to get it all chopped off. i want my money back and i would highly reccomend NEVER going there again. she killed my hair, took my money, was very rude to me, and my hair still isn’t silver and i have to chop it all off. my hair stylist was rhonda (the manager)

AmandaTheAdorable

May 6, 2018

I went in to get my badly damaged bleach blonde hair fixed, and my expectations were WAY exceeded!!! I thought I’d have to practically shave my head to get rid of all the damage, but my girl Rosalyn (hope I’m spelling that right) was amazing, and gave me a super cute layered bob that got rid of 99% of the damage, and kept me looking cute as hell!!! 10/10 would recommend, and I plan on going again!!!