Been going here for several months since I’ve moved here. They always have a decent haircut. Today I walked in at 7:10pm and they close at 8pm. There were two stylists, one person behind the counter and one customer was waiting. As I put my name on the list, the woman behind the desk said ‘we will probably be done after we get to him.’ Worst case scenario, they have to stay a few minutes after 8 if they would have cut my hair as well. Welp, just lost my business!
You would think with a business model that needs quantity and repeat customers, they would have a bit more grace to serve their customers. I understand if I strolled in at 7:50, but there was 50 mins left until they close, so I don’t get it. If you want your stylists to be gone by 8, then how about you post your hours only until 7pm. If you had good customer service you would take anyone that walked into your door up to 7:59, but a simple change to your hours could help with those late arrivals.