I had an appointment with Heather, to touch-up my grey/silver that I had (first time going to her) and she somehow made my hair a wretched blue/green/yellow, so I made a second appointment for her to “fix it,” which started with her stripping my hair and MELTING it. I have had long, healthy hair for years and now it’s broken and mushy. We finally just ended up putting brown over it because it was so messed up. I have never been one to complain but she destroyed my hair. I would never suggest going to her for anything other than a SIMPLE hair color/style.