I called at 8:44 pm and asked if they would be willing to stay a bit late to cut my sons hair. I asked because I realized they didn't have to. (I offered an extra large tip) We are from out of town and were going to a special event in the morning. I was so grateful because they said they would stay open!
I drove like a bat out of hell from the hotel room and arrive 7 minutes after this phone call at 8:53 at the store. (I remember the time because I was holding my cell phone in hand) the guy locked the door and told me they were closed.
I worked in retail for years and realize when its time to go its time to go. They could have said no when i called because ....thats why I called. Waste of time. They suck hard. Like, super hard.