The Split End Salon

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3.6 Google Review

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15217 Main St #103, Mill Creek, Washington, 98012, United States

(425) 379-5181 www.thesplitendsalons.com

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Google Reviews

Jami Boynton-Lakin

Jan 22, 2018

I have been going to this salon for just over a year and my stylist Randee is super amazing. I highly recommend her. She is so personable and always does a fantastic job.

Caitlin Marra

Mar 19, 2018

have been going to the Spilt end Salon for many years now. Each time I find someone I like they have left, and now I understand why. I liked the girl I saw last, I asked, showed a picture of what I wanted which was a balayage. Chosen for looks and easy maintenance. Prior to color I had my hair cut and got a quote of $120 for a cut and the color. Upon my appointment the stylist said she liked to add foil to get brightness, which I thought I could trust her opinion. I ended up with a head of foil and a few pieces painted on for the "balayage" which took 4 hours start to finish. I have very easy hair, thin but a lot. When I went to the register it totalled $255, and because I panicked I also left a $20 tip and didnt say anything. Not once was I asked or explained a service that was being added on, and the stylist even mentioned while doing my hair that she "didn't like doing balayages since customers don't come back as often". I went back the next day since it also turned out nothing how I wanted, which unsurprising since I received not what I had asked, the front desk girl was unsurprised I wasn't pleased. Told me they could redo for free, which I thought was a nice idea, but it was already foiled so hard to redo what had been done. I took the appointment but also asked that the manager follow up at least a partial refund for the other services I didn't ask for. I called the salon 4 times before I got a name, they seemed reluctant as well as acknowledged a difficulty with their boss getting in touch with people, and then finally their corporate number. I missed one phone call after my 5th with a voicemail saying to call back without resolution. I called the same number back 4 more times, with my number and asking to get back to me by a time line on the last voicemail. Still 2 months later I have not received any follow up and basically have eaten the cost of $150 dollars overcharged. I am sure this is how they are keeping their business a float since it wasn't busy and their stylist keep leaving. My hope is that in the least this review will help someone not go through the same situation.

Paula Roberts

Apr 5, 2018

The place closed up and I had a 4 o clock appointment. No call!

Reggie Callanta

Dec 14, 2017

Showed the lady a picture of myself with a comb over. She literally cut most of my hair off. A lot of uneven patches, side burns were about 2 inches off. Never coming back here

Rachelle Porter

Aug 23, 2016

No matter who I have gotten they do amazing work! I have thick super curly hair and yet they always give me an awesome new style that looks great natural and straightened. I've had Nicole, Alicia, Keri and Theron.