I waited 3 months to see Michelle having very high hopes, thinking that if it takes 3 months to make an appointment, she must be excellent. I was so excited to finally see her. I explained to her what I wanted, showed her pictures and specified to her that I wanted my hair "lighter" than what I had. Anyway, when she was done and blow-drying my hair to show me the color, I was so disappointed and pretty upset; talk about a huge letdown; so anti-climatic My hair was actually darker when I left and I even said this to her as she was blow-drying my hair, "I thought I told you I wanted my hair lighter? It looks darker." You would think she would have offered to make it right, but she played dumb and said "it would get lighter with time." She said, "whatever you do, don't go home and try to wash the color out with Purell or whatever," but that is exactly what I did. Yes, a lot of the darkness came out, and I was a bit happier when I washed the color out, but it was still very bland and bla-ish looking. I seriously have seen better results at Supercut when I was a teenager. Plus, I didn't appreciate her passive-aggressive digs and being overly friendly while making these digs, which is so nauseating and transparent. The entire experience was horrible to say the least. Believe me, this is not the reason I'm giving her a 1-star review. I'm very good with compartmentalizing and my issue with her fake and rude personality is a completely separate issue from the fact that I hated my hair and despite her knowing my dissatisfaction, she did nothing to make it better. You don't always get what you pay for. Lesson learned!
