I would give negative stars if I could. The owner toned my hair for me and apparently thinks brown and blond are the same thing. I wanted some lighter/yellow blond toned to the color of my blond roots and he gave me brown hair. When I expressed to him I was unhappy and it was way darker than I wanted / darker than we had discussed, he was rude and told me to never go their again if I was unhappy because he has been doing this 20 years and doesn't have unhappy customers. Rather than get rude and defensive when someone is crying and unhappy with what they see, you should work with that person so they leave your business at least a somwhat happy customer, sir, not a girl crying as she drives away because you have ruined her hair and then made her pay and yelled at her for it. I wish I could post a pic of the before and after to show everyone what you did!