Worst experience ever got there at 2:00 pm for my appointment with Nicki at 5:30 I was sitting in the back waiting for Nicki while she was with another customer and sent 2 other stylist to complete the process that she could not achieve. If you don’t have the experience to accomplish the desires of your customer don’t humíllate them buy tossing them to the curb for somebody else to clean up your mess extremely unprofessional. Asked to speak to the supervisor, she never gave face.Ulta may have a lot of cosmetics, good hair products and even a big variety of perfumes but this Ulta has the worst customer service I’ve ever seen and would not recommend it to anybody visiting Orlando and staying by the airport. Ladies you know your hair and you know what works for you don’t allow this incompetent salon establishment insinuate they know what’s better for your appearence. Nobody is doing you a favor your paying good money for your service. As far as I’m concerned all I got was a bottle of water that I paid $157.00 for. I know that’s not an astronomical amount of money for your hair but for a bottle of water it’s highway robbery cause I never got the service that you expect with the personal care of your hair and if this Ulta does not understand that than they should remove the salon from this location. All I asked for was toning the gray streaks in the front of my face nothing else no routes no cut I didn’t even get a full wash, unbelievable!! This is the 2nd or 3rd time I’ve been there, NEVER again!! 👎🏻👎🏻