The people seemed friendly enough and the place was clean, but the lady that did my hair (Kozeta) was determined to undermine what I was looking for. I said what I was looking for in a general fashion (a medium length inverted bob) and the lady must have gotten a picture in her head. Once we started talking the nuanced details everything I said got shot down. I said I wanted to keep it longer (not a short bob) and she told me that would look messy and cause the style to lose it's glam and proceeded with the picture in her head. I REALLY don't care about glam. I asked if I could show her the picture twice, but was flat out ignored.
My biggest request was that it should still be long enough to pull the front part back into a ponytail easily- somewhere between mid throat and my collarbone was what I requested. It was cut to my chin line. When I said something about how short it was cut she said I was just in shock about losing so much hair and didn't understand the look yet. She actually told me she only cut in a half inch shorter than what I requested.
I should have walked out when she started shooting my comments down and telling me I didn't know any better but I don't have an assertive enough personality for confrontation.
(Left pic what I asked for- Right pic is what I ended up with).