From a customer service standpoint, they were very friendly with a short wait and $10 with the USF discount is a good price. But my haircut was terrible. I normally go when I visit my hometown to get my dead ends trimmed, and I just ask for a trim and some layers. I've never had to specify anything else. I asked for 2 inches off because my hair was pretty damaged from dying it and then when I said I wanted layers she said that means she had to take 3 inches off? I just assumed she meant for the very top layers themselves but all around she took way too much off. My hair is normally cut in the the front a little shorter than the back and it goes at an angle backwards. Well she cut it the OPPOSITE way and my back is now shorter than the front. It was choppy and uneven and my mom had to trim some pieces that were wrong but she can't easily fix that the back is so short compared to the front. And since the stylist already took so much off, I can't easily go get it fixed without my hair being way shorter than I like. My hair did go halfway down my back and now the shortest spot in the back is just below my armpits. I'm very annoyed and will not be coming back.