Thank you, Erin! I had very long hair. What several people had referred to as mermaid hair. I hated it. I'd gotten in the habit of keeping it in a bun to avoid having to mess with it. It didn't make me happy anymore. Really, it was pointless. I made an appt online, which was super easy. There's the added bonus of not having to speak with a person to schedule for those of us averse to phone calls. When I arrived for my appt, Erin was ready for me, and we got started a bit early. Bonus number two! The whole experience was great. I was a little nervous, but Erin is excellent with balancing the right amount of chat with silence. It really was a wonderful experience, and my new short undercut looks fantastic! I haven't missed the long hair once!