I needed a haircut and wanted to get 3-4 inches off. After telling that to the lady that was helping me, she lead me to the sinks where she proceeded to wash my head with scolding hot water. She also got about half of the back of my shirt wet attempting to rinse out products. And like that wasn’t enough, she cuts off about 6 inches of my hair. Now that doesn’t sound like a big deal but my hair is curly so it shrinks up the more that is cut off. After telling her I thought it was an ok length she continued to cut off my hair. By the end of the appointment I looked like Shirley Temple.