I had a stylist seriously screw up my hair on a highlighting appointment. The next day I called and asked for someone to fix it, Brett kindly rescheduled me for the same day with Kristin. I was so thankful to have had Brett take charge and get me into the next available appointment to get everything fixed. Kristin was AMAZING. She worked on fixing my hair for free (since it was a full redo), with such passion and diligence. She assured me with everything she was going to do, explaining in detail the math and precision behind her ideas. I love her!!! She is amazing. I was pleased to see I could transfer the tip I gave the lady who goofed up my hair, to Kristin who saved it. Also, the team leader with blonde hair (whose name escapes me) was so understanding and helpful for my situation, immediately providing me with service. I am so thankful that they were able to help me turn this disaster into an amazing and energizing situation. Thank you Brett, Kristin and Team lead!!!