The older lady at the front desk Paulina is RUDE!! If you're satisfied with your haircut then I'm sure you are treated like an actual paying client. However, if you have a complaint about the cut, be prepared to catch an attitude. I'm beyond disappointed. If you have curly hair DO NOT GO TO NICOLE!!! After explaining to her that when my hair isn't layered right it will leave an actual step in my hair, she assured me that she could fix it..... only to leave me with a very short layer and the hair under thinned out so much that it looks terrible. One of the worst cuts that I've ever had. I will say that I love the color. I called to see about just getting the colors she used and going to another salon to have my hair done. The owner said for new to come in and he would consult with me re: my hair and make it right. Well, after waiting almost an hour for the owner to arrive they refused to provide a service to me. THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED IN MY LIFE.