I love, love this salon with one exception. All the stylists, Lee, Christine, Erin, Maria, Kelly and Jennifer are great. Hated to see Kelly and Jennifer leave. I’ve always had terrific service at this salon, until recently. I had asked Lee for an eyebrow wax. She suggested I allow Melba to do it as Melba was trying to grow her clientele list. I agreed. After speaking with Melba for several minutes about what I wanted and expected, she began working with the wax. She was then to apply some coloring to the brow to “enhance†the look. During that time, she asked if I wanted my eyelashes colored, too. I responded with a “yes!â€. At the conclusion of the appointment she provided me a mirror. I was APPALLED!!! About half my eyebrows were completely gone. Gone, as in no hair there at all. The brows started as usual above my eye but by the mid-point of my eye, the brows were nonexistent. There was no coloring at all on my brows or lashes. I left her room in anger and in tears. Lee’s response was, “OMG, what happened to you?â€. Melba’s response to Lee was that “ my eyebrows were like that when I came inâ€!!!! Lee, Jennifer and I know that is not true. For years, I’ve been told that I have plenty of brow but that they are just too light to see. Melba’s response that my brows were “like that at the beginning of the appointmentâ€. So, then why did she accept me as a client in the first place? I think, greed. Only greed. Recently Lee “suggested “ to Melba that she should apologize to me. Melba approached me, looked me directly in my face and said, “Your eyebrows were like that when you came inâ€. That was her apology. In conclusion, I wouldn’t hesitate to use any stylist there but I wouldn’t let Melba touch me, dead or alive. This is as true and factual statement as I can make regarding my association with Melba.