I am only writting a review because I have exhausted all other options although Ill still contact the BBB.
My hair stylist was away for a week and I had an event so I scrambled to find the nearest salon and that was smart style salon in walmart. I called to inquire how much it would cost for a partial highlight. Aby (or aley) answered and began to notify me she couldn't give me an accurate price until she saw my hair-I needed to come in. I went and explained to her that I always sought for platinum blonde highlights and even wished to go lighter however my stylist warned against it. She told me I could be a full blonde, she'd just dye my hair like the box dyes. I picked a color from her color catalogs. While working on my hair, she spoke provocatively about her life. She told me 'her son had nothing to do with her, she was on OxyContin, her home was just robbed, she smoked pot, she didn't enjoy sex with her new guy. After completing my hair she beginner tasks and new clients. I sat with dye and bleach on my head for an hour and 45 minutes! My scalp was on fire! She finally returned and began washing out my hair and saying: 'how beautiful the color was, she loved the tone, I was going to love it.' I stepped out of the chair, my whole back and clothes were soaking wet! I went to the mirror and saw my hair was BRIGHT ORANGE! Realizing her mistake, she started to attack ME, by stating 'why didn't you tell me your roots were so dark?' I left, my scalp was so burnt, for a week i couldn't even brush my hair, missed my event and had to wear a hat! Since the ordeal, I contacted customer service for smart style five times. Each time I'd leave a msg for Lynn, the manger and recently, the district manger. Nobody has ever called me back! Hours were spent salvaging my color but it can't be reached. I have now come to realize this stylist is unequiped, uneducated, unprofessional and lacks ANY skill set to be a stylist!