Brought my teen daughter here and was sadly disappointed. We arrived about 10 min early & waited until our appt time (no issue there). I had brought my laptop to work and settled in while they took her back. 20 min latter I was surprised for her to tell me they were done! 20 min for a wash, cut, & blow dry! Her expression was concerned so I quietly asked her what was wrong, "Mom, it's not even." Sure enough, it was very lopsided. I encouraged her to tell the stylist. When she did, the stylist insisted it was only because my daughter had to look over her shoulder to see it (even though she was using mirrors) and it didn't need to be fixed. I had to step in and insist it be fixed - the uneven cut was obvious. Less than three minutes later, the stylist insisted it was fixed. Not what I would have expected for a $70+ cut (my daughter has long hair, so there is an up-charge). In the end, it was OK, but not a great cut.