I'm surprised at negative reviews. I've been getting my hair braided here for at least 3-4 years. The owner braids very neat and I have never been let down by the quality of work from the other braiders. Pros: quality, you get what you ask for (they will let you know up front if they cannot do a style), fast braiders, and they don't catch your baby hairs as much as I have had from other briaders ( = less breakage and a healthy crown). Cons: Once in all the times I have been going they did arrive late, but only by 5 minutes. And they are not always warm and bubbly. They are not mean, just not bubbly. But that has never bothered me as I attribute that to fatigue from hours of standing and braiding.