Been to this location once before. Was great. Stopped in today, absolutely horrible. The woman yanked my head this way and that, instead of using the hair dryer to get the falling hair off my face she used a towel and basically slapped me with it. Triming my neck line felt like she was dragging a jagged edge steak knife across it. I literally had to tell her to stop as I thought she would draw blood. When She was finished she pulled the cape off and started walking away. I asked to see the back of my head with a mirror and she seemed irritated I asked. And yes, neckline was a mess. She didn't even bother coming my hair when she was done. I paid, with a coupon and left. Called the manager when I got home to advise her of this and she seemed to not care at all. Needless to say I will never visit this place again. Too bad I couldn't give zero stars.