Paradigm is beautifully maintain and their staff is friendly. However, I found myself not only disappointed with them, but also frustrated because they were so difficult to work with. And here is why:
1) I booked my appointment with them 3 months in advance. I received 4 different phone calls from them, each with a different appointment time and I kept having to correct them as well as remind them again and again who was going to be with me. When I did my final check-in phone calls with my vendors, they had changed my appointment time yet again and I had to remind them yet again of what time I had arranged.
2) Then on one of their phone calls they tell me that the stylist the put us with couldn't do braids. So we went out of our way trying to find a beautiful style without braids. When we arrived, they just gave us the next stylist who asked who went first, Paradigm had "assigned" us a stylist remember on the phone and now they are just giving me someone random. Then she asked if I wanted braids.....seriously.
3) During one of the calls, they were guilting me about the fact that now they have two more bridal parties to accommodate. I am sorry, didn't I already book my two appointments 3 months ago? Just because I only had myself and my fiancee doesn't mean we loose our appointment time because we aren't a large party?
4) When you look at their prices it makes you think there is a variety based on what you are getting done. Nope. I explained the style I wanted and the moment I said bride, they up-charged me...just because we were brides. It should be based on the difficulty of what someone asks for...not who they are in the wedding.
5) They asked for some pictures for me to text them during one of the phone calls. So I spent a good portion of my time creating a very explicit document for them to make it easier. Then my stylist asks me what am I wanting today. Seriously? Why did I waste my time on the document I sent for them to know what I wanted? I was very clear with how my hair behaves and what would work for it. Look for yourself....go to Google reviews and you can see the picture.
So I guess, you tell me why I am unhappy with Paradigm Salon & Spa.