Came in crying from a bad cut and color (somewhere else) - left feeling like I could be seen in public! She fixed a horrible botch job of a cut and color that I had -- still surprised she was able to fix the chop job hair cut I came in with! For me Heather's honestly and determination to give me the look I want is very hard to find. Usually stylist make excuses and blame things on your hair... color may not be simple, but it's not that complicated. We did have to try a few different things but Heather is extremely intelligent when it comes to color and was quickly able to whip up a formulation that worked for my hair. Her technique is on point. I'm still blown away by her realness and honesty. I highly recommend.