Very unprofessional. "They" barely picked up the phone when I called. The text messages were poorly wrote and in a very "no big deal" manner. I went to the establishment and was waiting out in the cold for ten minutes even though I had called, texted and rang the door bell (I informed them I was lost and they never spoke on the phone with me to help)..eventually I sent a message saying I was leaving as a courtesy. About 5 minutes after I sent a message saying I was leaving I receive a phone call which I did not answer. If you are looking for a serious salon I would not recommend this place. Plus someone by the name of Marie told me she could only see me at 5:pm or later only. Strange hours and a lack of professionalism. The web site looked great though...