This review is regarding Mandi Darding of Bangs Salon.
I have been waiting a while to write this review because I am so conflicted on what happened when I was at the salon. I went to Bangs salon because it was recommended by a friend. This salon has a good reputation so I was excited to go! Right when I arrived, I was greeted by an unfriendly receptionist who told me to sit down because my stylist was filing up her water bottle. I replied that it was fine and began to sit down when the stylist walks by me and tells me to get up and follow her. As the visit progressed, things got more and more strange. The stylist sat me down and I explained to her what I wanted and showed her a picture. The stylist rudely explained that I should not expect my hair to be that blonde that day, which really wasn't that much lighter than my hair now. I have been getting my hair bleached from a dirty blonde to blonde for about nine years now. All it really needed was a toner. So I said okay, and she proceeded to do my hair. She did not make an effort to have a conversation, but when she did, I was happy to talk with her. Instead, she decided to just cut me off and make an awkward environment for me. In addition to this, she put me under the dryer to process the color for a LONG TIME while she was nowhere in sight. The processing color in my hair got so hot that it was dripping all over my dry hair, therefore coloring hair that should not be! She was nowhere to be found and I had to have another stylist go find her in the back to help. She never checked in on me or made an effort to be nice. I even tried to get her to sell me product (which I know most people do not like when hairstylists try to upsell them). I was willing to buy almost anything if she would have engaged in that conversation but instead she just brushed me off saying "I don't know, might have some in the lobby." She also then made me feel very uncomfortable by not understanding what I meant by a trim. She asked me multiple times what I meant and I had to explain to her what a trim was. So she then tells me that I should not put heat on my hair for a few days because it is light and dried out from the bleach. This is normal, so I told her it was not a problem. So tell me why she asks me if I want my hair straightened or curled? I told her my hair is straight so don't worry about it, but I guess she took that as "straighten my hair". She should know that by me walking into the salon and working with my hair that not only do I not need that in the first place (my hair dries straight), but she should avoid it and listen to what she JUST said! Above all of this, it took her almost 3 hours to do my hair when I only alotted about two because I had work afterwords. She took so much time without any regard for my own, and made me pay on her "square" chip at the front with all the stylists sitting down and staring at me. Her app only allowed for tips 20% or more in increments of 20% each slot. I was forced to tip her more than I wanted to because I wasn't going to not tip her at all.... I mean she actually did a great job on my hair. The problem is, this salon and it's employees have no customer service and/or friendliness. Every person working there was either not personable or giving other customers/stylists dirty looks. Seems very catty. I'm so upset about this because like I said, great with her work but awful customer skills. I did not schedule another appointment just because she ruined my experience here. It is not often I go to a nice salon to relax and treat myself to such a luxury, so for the amount of money I spent, I don't think it was worth it. My stylist's name was Mandi Darding. I am disappointed in this also because she had a chance of making more money from talking products to me, but decided not to for no obvious reasoning. I will not be going back to this salon.