Yesterday, I walked into the Dunmore salon (early ) , I signed in for a cut and color. There were no other customers in the salon, I am not sure how many employees, I believe 3. After they were finished chatting with each other and realized I was there and signed in, one of the women spoke to me from behind the counter and said I would not be able to serviced today as they were booked with appointments. I was always under the understanding Malcolm 's was a walk in's welcome type of salon. I have been going there for years and have Never had to make an appointment. I believe these workers just didn't want to do it.... maybe they were feeling lazy, who knows the reason......poor hired help? Maybe you are no longer a walk in welcome..... In that case change your advertisement. I do know , after all these years I'm not going to return to this salon . Very disappointed in the lack of care and service there of.... Time to move on.