I have never colored my hair in my life before, I did a little research, asked around, and came across Balance! I was nervous but after I spoke to Jackie on the phone she answered all my questions and really put my mind at ease. She was able to put me in for the next day. When I arrived at the salon I felt very welcomed and everyone was very nice. Jackie took her time with me while I showed her photos and described what I wanted to be done before she went to work. She took her time with my hair and really went the extra mile to make me feel comfortable. Another stylist, Terrence, was there to lend a helping hand to her (my hair is very long and thick). Overall, my experience was amazing, I am so in love with the results and I am proud to say that I will be returning in the future!! I hope this review helps anyone who has never colored their hair and is interested in doing so!!