I had called the day before my appt and spoke to a gentleman and we spoke about details of what I wanted done and a day and time. We agreed on me going in the next day for my appt with him. I got there loved the energy from him all positive vibes. Thing is I wanted a cut and color. He said he would relax the sides and keep the top natural as that was the part that would be colored. Ok so as he relaxed my hair it started to burn after maybe 5 mins really bad I've been natural for maybe 4-5 years so not sure if this is one reason why. The way he cut my hair after I went home and could really see the next day after my curls fell that I put in when I went home looked like it was a child playing with scissors in the back of my head. I also have bad burns from the relaxer in the back of my head which doesn't feel to good especially since I haven't had to deal with this in years being a natural. I heard many great things about Michelle and her shop which is one reason I choose that shop, but this wasn't a great experience for me. I'm so funny about who I allow in my hair and this is one reason why. I was already nervous going into it and was really hoping for a great experience. It didn't go well for me and I don't usually write reviews and would normally deal with it and move but this is my hair. I hope others have a better experience then I did as I seen and heard great things it just didn't happen for me.