We booked a couples massage for 60 minutes. We showed up about 5-10 minutes early just to be sure everything was sorted out before we started. After walking upstairs, they had us wait for a few minutes because our room wasn't ready. They brought us to the room and gave us more than enough time to undress. We were ready well before they checked back in with us. However, we didn't feel comfortable leaving the room as we were barely clothed! They returned and began the massage. They finished up exactly an hour after our booked time. Due to the fact that our room wasn't ready at the time our appointment was originally scheduled and the more than ample time they gave us to dress down, we were anticipating they would make that time up - especially since we arrived early. So in turn, we really only got a 45-50 minute massage, not 60 like we were expecting. My guess is that since we used a Groupon, they weren't as inclined to make up the time. Not an ideal business practice - in my opinion.
Additionally, the lotion used was pretty foul-smelling (I had to shower when I got home since it was that bad) and the table I was laying on was very creaky.
Other than those issues, our masseuses did a terrific job!